Refund & Cancellation Policy

This policy covers refunds and cancellations for products you pay for on MN Luxe Home — subscriptions, featured listings / boosts, shortlet bookings, and creator payouts. It works alongside the Terms of Service and the Privacy Policy.

All refunds are processed back to the original payment method via Paystack where technically possible.

• Cooling-off period. If you cancel within seven (7) days of your first paid subscription and you have not used any paid-only feature in that window, we will refund the full amount.
• Mid-cycle cancellation. You can cancel at any time. Paid time is not pro-rated; your benefits run until the end of the billing cycle.
• Plan downgrades. Take effect at the next renewal. No refund is due for the current cycle.
• Auto-renew failures. If a renewal payment fails we retry up to three times and notify you. Listings beyond the free quota are paused until the account is in good standing.

• Boosts and featured-listing spend are non-refundable once the placement has gone live.
• If we remove your listing for a policy breach the unused boost time is forfeit.
• If the placement never went live due to a platform error we will refund the unused value.

• Each host sets their own cancellation policy (flexible, moderate, strict). The policy in effect at the time of booking applies and is shown on the listing and at checkout.
• Host-initiated cancellation. If the host cancels we refund the guest in full and may impose a penalty on the host as outlined in the Acceptable Use Policy.
• Force majeure. In the event of natural disaster, government action, or other circumstances outside reasonable control, MN Luxe Home may apply a fair refund outside the published policy.
• Damage and disputes. Hosts may claim against the deposit (where one is held). Either party can escalate to MN Luxe Home; we will review evidence and decide. Decisions are final unless overturned by a court.

• If a payment fails but the funds were taken, contact our finance team — we will reconcile against the Paystack webhook log and refund any duplicate within five (5) working days.
• Webhook events are de-duplicated automatically; duplicate charges should be rare and are always investigated.

• Earnings clear after a holding window during which the underlying transaction may be disputed or refunded.
• If the underlying transaction is refunded (e.g. chargeback, guest dispute, fraud) the related earning is cancelled and will not be paid out.
• If a payout has already been sent and is later reversed we may offset the amount against future earnings or invoice the recipient.

We reserve the right to withhold refunds where there is clear evidence of fraud, abuse of policy, or repeated chargeback behaviour. Suspected fraud is referred to our Trust & Safety team and, where appropriate, to law-enforcement and Paystack.

The fastest route is from your dashboard:

• Subscriptions → Billing → Cancel / Request refund.
• Bookings → My bookings → Cancel / Refund.
• Or email the refunds desk shown in the contact strip below.