Privacy Policy

MN Luxe Home is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use and share it, and the rights you have over it. It applies to the MN Luxe Home website, mobile apps, dashboards and related services.

We process personal data in accordance with the Nigeria Data Protection Act 2023 and other applicable data-protection laws. Where relevant, additional rights may apply to users in other jurisdictions.

The categories of data we may collect include:

• Account data — name, email, phone number, profile information, account role and sign-in or security information.
• Listing data — property details you publish, including descriptions, prices, addresses, photos, videos, floor plans and availability.
• Booking data — guest details, dates, party size, requests, booking history, refunds and dispute information.
• Payment information — transaction references, amount, currency and payment status. MN Luxe Home does not store full payment-card details.
• Verification data — identity or business information, property or authorisation documents, live verification media and location information where required for verification. See the Verification Policy.
• Communications — inquiries, messages, support requests and communication preferences.
• CRM lead data — information a prospective customer provides when contacting an agent or agency through the Platform.
• Technical and security data — IP address, device or browser information, sign-in activity and security events used to protect the Platform and investigate abuse.
• Cookies and analytics — see the Cookie Policy.

We use personal data to:

• Create and operate your account.
• Run listings, search, bookings, payments and refunds.
• Perform identity, business, property and trust-and-safety checks.
• Detect and prevent fraud, abuse and policy violations.
• Comply with legal, regulatory, tax and lawful authority requirements.
• Send service communications needed to operate the Platform.
• Send marketing communications where you have opted in.
• Improve the Platform and analyse aggregated usage trends.

Depending on the processing activity, we may rely on:

• Contract — where processing is necessary to provide the service you requested.
• Legitimate interest — for purposes such as safety, fraud prevention and service improvement where those interests are not overridden by your rights.
• Consent — where you choose to receive marketing, enable non-essential cookies or use optional features that require consent.
• Legal obligation — where processing is required by law or regulation.

We record consent choices where required. You can withdraw or change consent through the relevant account or cookie controls, or by submitting a data request.

To protect the marketplace and meet verification requirements, we may process identity, business, property, live verification and location information. We use this information to confirm identity or authority, validate relevant details, reduce fraud and meet applicable legal or regulatory requirements.

Verification information is stored using secure services and access is restricted to authorised personnel and service providers that need it for the permitted purpose. We do not make verification documents public.

When you contact an agent, agency or MN Luxe Home through the Platform, we may record the inquiry and related contact information so the request can be handled, measured and protected against abuse. Communications that take place entirely on an external service are subject to that service's own privacy practices.

CRM lead records are available only to the relevant account and authorised MN Luxe Home personnel where access is necessary. You may request access, correction or deletion subject to applicable legal exceptions.

We use essential technologies needed to operate and secure the Platform. Optional analytics, marketing or preference technologies are used only where permitted and, where required, with your consent. See the Cookie Policy for controls.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide the service, meet legal or accounting obligations, resolve disputes, prevent fraud and protect the Platform. Different categories may therefore have different retention periods.

When information is no longer required, we delete or anonymise it unless applicable law requires or permits continued retention.

Subject to applicable law, you may have the right to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion where the law allows it.
• Restrict or object to certain processing.
• Receive eligible data in a portable format.
• Withdraw consent where processing is based on consent.
• Complain to the appropriate data-protection authority.

To exercise a right, submit a data request. We will respond in accordance with applicable legal time limits.

We use trusted service providers and other recipients where necessary to operate MN Luxe Home. Depending on the feature you use, these may include providers supporting:

• cloud hosting, storage, databases and authentication;
• payment processing and payouts;
• identity, business and fraud-prevention checks;
• email, notifications and customer communications;
• maps, geocoding and location features;
• analytics and service measurement; and
• security, infrastructure and technical support.

We may also disclose personal data where required by law, to protect users or the Platform, or in connection with a legitimate corporate transaction. We do not sell personal data.

Some service providers may process data outside Nigeria. Where an international transfer requires safeguards, we use appropriate contractual, legal or other recognised measures in accordance with applicable data-protection law.

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. Access to sensitive information is restricted according to business need and risk. No online service can be guaranteed to be completely secure, so suspected privacy or security issues should be reported to us promptly.

MN Luxe Home is not intended for users under 18 unless a specific service expressly states otherwise and appropriate safeguards are in place. If you believe personal data has been collected contrary to this policy, contact us so we can review it.

We may update this policy from time to time. Material changes will be communicated where required. The “Last updated” date on this page reflects the latest revision.

MN Luxe Home is operated by M & N Multibiz Company Limited, which is registered with the Nigeria Data Protection Commission as a Data Processor and Controller. The registration number is NDPC/DCP/12817.

You can verify the registration directly on the official Nigeria Data Protection Commission portal: Verify NDPC registration.

For privacy questions, data-protection complaints or rights requests, use the contact details shown on this site or visit /data-request.